Terms and Conditions
Welcome to Clothes by Shatakshi Arora. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By visiting, browsing, registering, or placing an order on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Refund Policy.
If you do not agree with any part of these Terms, please discontinue using our website.
General Use of the Website
The website is intended to provide customers with information about our products and allow them to purchase clothing and fashion accessories online. You agree to use this website only for lawful purposes and in accordance with these Terms.
By accessing our website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.
We reserve the right to refuse access to the website, suspend accounts, cancel orders, or terminate services if we believe a user has violated these Terms or engaged in fraudulent, abusive, or unlawful activities.
Changes to These Terms
We may update or modify these Terms & Conditions from time to time without prior notice. Any revisions will become effective immediately after they are published on this page.
Your continued use of the website after any updates signifies your acceptance of the revised Terms. We encourage you to review this page periodically.
Product Information
We make every effort to display our products, colours, fabrics, sizes, and descriptions as accurately as possible.
However, actual product colours may vary slightly due to differences in monitor settings, mobile displays, lighting conditions, and photography. Such variations do not constitute a defect.
Product measurements provided in size charts are approximate and may have minor variations due to manufacturing processes.
We reserve the right to modify product descriptions, specifications, pricing, availability, or discontinue products without prior notice.
Pricing and Payments
All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.
Prices may change without prior notice due to market conditions, promotional campaigns, taxation, or operational requirements.
While we strive to ensure pricing accuracy, inadvertent errors may occur. If a product is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund if payment has already been received.
Payments can be made through the payment methods available during checkout, including secure online payment gateways, UPI, debit cards, credit cards, net banking, wallets, and Cash on Delivery (where applicable).
All online payment transactions are processed through secure third-party payment providers. We do not store your complete payment card information on our servers.
Orders and Acceptance
Placing an order on our website constitutes an offer to purchase the selected products.
An order confirmation email or SMS only confirms that we have received your order request. It does not indicate acceptance of the order.
We reserve the right to accept or decline any order for reasons including but not limited to:
- Product unavailability
- Pricing errors
- Payment authorization failure
- Suspected fraudulent activity
- Incomplete customer information
- Violation of these Terms
If an order cannot be fulfilled after payment has been received, the applicable amount will be refunded through the original payment method.
Shipping and Delivery
We aim to dispatch all confirmed orders within the estimated timelines mentioned on our website.
Delivery times are estimates only and may vary due to courier delays, weather conditions, public holidays, natural disasters, government restrictions, or other circumstances beyond our control.
Once an order has been handed over to the courier partner, tracking information will be shared with the customer whenever available.
Customers are responsible for providing accurate shipping information. We shall not be liable for delays or failed deliveries resulting from incorrect or incomplete addresses.
Returns, Exchanges and Refunds
Returns, exchanges, and refunds are governed by our Refund Policy.
Customers are encouraged to read the Refund Policy before placing an order.
Products returned must satisfy the eligibility requirements specified in our policy. Refunds are processed only after successful inspection of returned items.
We reserve the right to reject return requests that do not comply with our stated conditions.
Intellectual Property
All content available on this website, including but not limited to text, graphics, logos, images, product photographs, videos, icons, illustrations, software, website design, and other materials, is the property of Clothes by Shatakshi Arora or its licensors and is protected under applicable intellectual property laws.
You may browse the website for personal, non-commercial use only.
Without our prior written permission, you may not:
- Copy or reproduce website content.
- Download product images for commercial purposes.
- Modify or distribute website materials.
- Reverse engineer or attempt to copy website functionality.
- Use our brand name, logo, or trademarks in any manner.
Unauthorized use may result in legal action.
Prohibited Activities
While using our website, you agree not to:
- Violate any applicable law or regulation.
- Upload viruses or malicious software.
- Attempt unauthorized access to our systems.
- Interfere with website security or functionality.
- Impersonate another individual or organization.
- Submit false information.
- Use automated tools or bots to scrape website content.
- Engage in fraudulent purchases or payment abuse.
- Misuse promotional offers or discount codes.
Any such activities may result in suspension of your account and legal action where applicable.
Third-Party Links
Our website may contain links to third-party websites for your convenience.
These websites operate independently, and we are not responsible for their content, security practices, products, services, or privacy policies.
Accessing third-party websites is entirely at your own risk.
Limitation of Liability
To the maximum extent permitted by law, Clothes by Shatakshi Arora shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
- Use or inability to use the website.
- Delayed or failed deliveries.
- Technical interruptions.
- Product unavailability.
- Errors or omissions on the website.
- Loss of profits, revenue, or business opportunities.
Our total liability for any claim shall not exceed the amount paid by you for the relevant order.
Disclaimer
The website and all its content are provided on an “as available” and “as is” basis.
While we strive to maintain accurate and updated information, we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from viruses or other harmful components.
Customers are advised to use appropriate security measures while accessing online services.
Contact Us
If you have any questions regarding returns, exchanges, cancellations, or refunds, our customer support team is always ready to assist you.
You can reach us through the Contact Us page on our website. When contacting us, please mention your Order ID and provide all relevant details so that we can resolve your query as quickly as possible.
We appreciate your trust in Clothes by Shatakshi Arora and thank you for choosing us for your fashion needs.