Shipping Policy
At Clothes by Shatakshi Arora, we are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy explains how we process, ship, and deliver your purchases. By placing an order on our website, you agree to the terms outlined below.
Order Processing
Once your order is successfully placed, our team begins processing it as soon as possible:
i) Orders are generally processed within 1–3 business days.
ii) Orders placed on weekends or public holidays will be processed on the next working day.
iii) During festivals, promotional events, or sale periods, processing times may be slightly longer due to increased order volumes.
After your order has been processed and dispatched, you will receive a shipping confirmation email or SMS containing your tracking details.
Delivery Timeline
We strive to deliver every order within the estimated delivery period
i) Metro Cities: 3–5 business days
ii) Other Cities & Towns: 5–7 business days
iii) Remote Locations: 7–10 business days
Please note that delivery timelines are estimates and may vary depending on courier operations, weather conditions, government restrictions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
We may also offer:
i) Free shipping on selected products or promotional campaigns.
ii) Special shipping offers during festive sales or limited-time events.
Any applicable shipping charges are non-refundable unless the order is cancelled by us or cannot be delivered due to our error.
Order Tracking
Once your order has been shipped, you will receive a tracking link through your registered email address or mobile number.
You can use the tracking information to monitor the status of your shipment at any time.
If you do not receive tracking details within a reasonable time after placing your order, please contact our customer support team for assistance.
Delivery Address
Customers are responsible for providing complete and accurate shipping information during checkout.
Please ensure:
i) Correct recipient name
ii) Complete delivery address
iii) Accurate PIN code
iv) Valid mobile number
v) Correct email address
We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Delivery Delays
While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including:
i) Extreme weather conditions
ii) Natural disasters
iii) Public holidays
iv) Government restrictions
v) Courier network disruptions
vi) High order volumes during sales or festive seasons
We appreciate your patience in such situations and will keep you informed whenever possible.
Order Cancelation Before Dispatch
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted. Please refer to our Refund & Return Policy for information regarding returns and exchanges after delivery.
Contact Us
If you have any questions regarding your shipment, delivery status, or shipping policy, please feel free to contact our customer support team.
We are always happy to assist you and ensure a smooth shopping experience.