Refund and Returns Policy
At Clothes by Shatakshi Arora, we are committed to providing high-quality clothing and ensuring every customer enjoys a seamless shopping experience. Every product is carefully inspected before dispatch to ensure it reaches you in excellent condition. However, if for any reason you are not completely satisfied with your purchase, we are here to help.Please read our Refund Policy carefully to understand the conditions under which returns, exchanges, and refunds are accepted.
Returns & Refunds
We accept return requests for eligible products within 7 days from the date of delivery. To qualify for a return, the product must be in its original condition, unused, unwashed, unworn, and free from stains, perfumes, deodorants, or any signs of use. All original tags, labels, packaging, accessories, and invoices should be returned along with the product.
Returns may be accepted under the following circumstances:
- You received a damaged or defective product.
- You received the wrong item or incorrect size compared to your order.
- The product has a manufacturing defect.
- The item delivered is significantly different from what was displayed on our website.
Products returned without original tags, damaged due to customer handling, washed, altered, or showing signs of use may not be eligible for a refund or exchange. Our quality assurance team reserves the right to inspect all returned products before approving any refund.
Products That Cannot Be Returned
For hygiene, safety, and quality reasons, certain products cannot be returned unless they arrive damaged or defective.
These include:
- Innerwear, socks, and other hygiene-sensitive items.
- Customized or personalized products.
- Gift cards or promotional items.
- Products purchased during clearance, end-of-season sales, or marked as “Final Sale.”
- Products that have been altered after delivery.
- Items damaged due to improper use, mishandling, or failure to follow the care instructions provided with the garment.
Please review product descriptions carefully before placing your order, especially for items marked as non-returnable.
How to Request a Return
If you wish to return a product, please contact our customer support team within 7 days of receiving your order. While submitting your request, kindly provide your Order ID along with clear photographs of the product and packaging if the item is damaged, defective, or incorrect.
Once your request is received, our support team will review the details and respond with the next steps. If your return request is approved, we will arrange a reverse pickup wherever our logistics partners provide this service.
In locations where reverse pickup is unavailable, you may be requested to ship the product to our designated return address. If the return is approved due to an error on our part, such as receiving a damaged, defective, or incorrect product, reasonable shipping costs incurred for returning the item may be reimbursed after verification.
Please ensure that the product is securely packed to avoid any damage during transit. We recommend retaining the courier receipt until the return process is completed.
Inspection and Approval
Every returned product undergoes a thorough quality inspection after it reaches our warehouse. This inspection helps us verify that the returned item meets our return eligibility criteria.
If the product passes inspection, your refund or exchange request will be approved and processed accordingly.
If the returned product does not meet the required conditions—for example, if it has been used, washed, damaged by the customer, or returned without original tags—we reserve the right to reject the return request. In such cases, the product may be shipped back to the customer without issuing a refund.
The decision of our quality assurance team regarding product condition shall be considered final.
Refund Process
For prepaid orders, approved refunds will be credited to the original payment method used during the purchase. Refunds are generally processed within 7–10 business days after the returned product successfully passes our quality inspection.
For Cash on Delivery (COD) orders, refunds will be made through bank transfer, UPI, or store credit, depending on the information provided by the customer and the available payment options.
Although we process refunds promptly, the actual credit may take additional time depending on your bank, payment gateway, or financial institution. We appreciate your patience during this period.
Please note that original shipping charges, convenience fees, gift wrapping charges, or other service fees are generally non-refundable unless the return is due to an error on our part.
Exchanges
If you require a different size or have received a product that needs to be replaced, we will be happy to assist with an exchange, subject to product availability.
If the requested size, color, or product is unavailable, we may offer a refund or store credit, depending on the circumstances. Exchange requests are processed only after the original product has been received and successfully inspected.
Order Cancellation
Orders can be cancelled only before they have been packed or dispatched from our warehouse. Once an order has been shipped, cancellation requests cannot be accepted.
If your cancellation request is approved before dispatch, the full amount paid will be refunded to your original payment method within 5–7 business days.
Damaged and Incorrect Deliveries
If you receive a product that is damaged, defective, missing components, or different from what you ordered, please notify our customer support team within 48 hours of delivery.
To help us resolve the issue quickly, kindly provide:
- Your Order ID
- Clear photographs of the product
- Images of the shipping package
- A brief description of the issue
After verification, we will arrange a replacement, exchange, or full refund at no additional cost to you.
Contact Us
If you have any questions regarding returns, exchanges, cancellations, or refunds, our customer support team is always ready to assist you.
You can reach us through the Contact Us page on our website. When contacting us, please mention your Order ID and provide all relevant details so that we can resolve your query as quickly as possible.
We appreciate your trust in Clothes by Shatakshi Arora and thank you for choosing us for your fashion needs.